SaaS Subscription Agreement

• Provider grants Customer a non-exclusive, non-transferable license to access and use NovaHR during the subscription term
• Access is limited to the number of employees specified in the chosen plan
• Customer may not sublicense, resell, or transfer access to third parties
• A 30-day free trial is available — no payment required during trial period
• Subscription begins upon payment and is billed monthly

• Startup Plan: ₹1,499/month — up to 50 employees
• Growth Plan: ₹3,999/month — up to 200 employees
• Enterprise Plan: Custom pricing — 200+ employees
• All payments are processed via Razorpay — a PCI-DSS compliant payment gateway
• Prices are in Indian Rupees (INR) and inclusive of applicable taxes
• Provider reserves the right to revise pricing with 30 days advance notice

• New customers receive a 30-day free trial with full feature access
• No credit card or payment is required during the trial
• At the end of the trial, a subscription is required to continue access
• Trial accounts that are not converted will be suspended after 7 days grace period

• Customer may cancel subscription at any time from the billing dashboard
• Access continues until end of current billing period upon cancellation
• Provider may terminate access immediately for violation of this Agreement or Acceptable Use Policy
• Upon termination, Customer data will be retained for 30 days before deletion
• Customer may request data export before termination

• Customer retains full ownership of all data entered into NovaHR
• Provider acts as a data processor on Customer's behalf
• Data is stored on secured servers in India
• Provider will not access Customer data except for support purposes with permission
• Data processing is governed by our Data Processing Addendum (DPA)

• Provider targets 99% uptime for NovaHR services
• Scheduled maintenance will be communicated in advance where possible
• Provider is not liable for downtime caused by third-party services (internet, Razorpay, SMTP)
• Detailed SLA terms are available in our Service Level Agreement

Customer agrees to use NovaHR only for lawful HR management purposes. Prohibited uses include storing false employee records, misrepresenting attendance data, or using the platform for any illegal activity. Full details in our Acceptable Use Policy.

• Provider's total liability shall not exceed the amount paid in the 3 months preceding the claim
• Provider is not liable for indirect, incidental, or consequential damages
• Customer is responsible for accuracy of data entered into NovaHR
• Provider is not liable for any employment or legal decisions made based on NovaHR data

This Agreement is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh, India.

• support@tradenovatech.com
• info@tradenovatech.com
• Noida, Uttar Pradesh, India
       UDYAM-UP-28-0225948